Common Questions

How to get in touch?

You can contact us via chat and we will answer you as soon as possible via email, so it is important to leave a valid email address.

When do you receive a shipping number after ordering?

It takes up to 72 hours until the order goes out for delivery, from the moment it goes out for delivery you will be updated by email with a tracking number and a link to the tracking website.

Where do you get a shipping number?

The shipment number will be given as soon as the order you placed has been shipped and will be received by email.

How can you track the shipment?

The moment you receive the email that your order has been shipped, you will also receive a tracking number that you can click on and track your package

Is the site secure?

The site is secured with a high level of security and data privacy. In order to minimize disclosure of information, we use the PCI standard and do not save the credit information of the users. Also, in order to increase the security of your account, we recommend that you keep your user information and password confidential, refresh it often and be careful not to give it to anyone.

What payment method can be used?

You can pay with a MasterCard, American Express and PayPal credit card.

Is it possible to cancel an order or return it?

In such a case that you want to cancel a product or return it, you can contact our customer service via the "Contact" tab and we will get back to you as soon as possible via email.

How long does the delivery take to arrive?

The estimated delivery time ranges from 5 - 30 days, most packages arrive without delays.